In a book that has about 350 pages, the first 250 odd pages are devoted to probability, ODEs and difference equations. The last part of the book covers queuing theory for specific systems, i.e, Poisson arrivals, exponential service times of one or more servers. The most painful thing about this book is that there are innumerable typos. A book that is riddled with typos on almost every other page cannot be an appealing text for an undergrad.