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I was reading Chetan Bhagat’s new novel - " One night at the Call Center" the other day , to relive some of my experiences in  a BPO outfit 2 years back . In a way the author had covered some of the issues dealt / seen in a call center in a pretty amusing way. The book is about 6 different people and the events that unfold in their lives on a specific night.It end with a bollywood style where 2 people out of them , a guy and a girl live happily ever after. The book clearly thrives on the outsourcing focused entertainment content that has started hitting Indian media consumers few months ago. Star One has launched a new soap - " India Calling" , Business non fiction writers have begun understanding the various aspects of the impact of call center/ outsourcing on the economy. It was a matter of a time when a fiction writer picks up this topic and thrashes out a new story. The author as he proclaims has spent researching on the language, style and the call center working environment for about a year and then put the same in to words. The groundwork is evident in a quite a lot of places. Though this book doesn’t come close to the author’s first book - " Five Point Some one " , this book is recommended for people who want to get a glimpse of the call center life. For seasoned call center executives, Mr. Bakshi, one of the six characters in the novel serves as a reminder about how a boss should not be.

Anyway , my point of this blog entry is this : one of the characters in the novel says  “Nobody is perfect, go and type = rand(200,99) in MS Word and there you see a 200 pages of gibberish . Its clearly a bug in a software that is supposed to be used by most of the working community on the earth !”