Automated check-in facilities in hotel chains reminds me of the check cashing machine case that I was working on recently. a technology solution that was deployed too early with out proper beta-testing. Like the case of check- cashing machines, these automated check-ins are also facing a huge problem.

“The problem is that the automated check-in kiosks are unreliable. It is estimated that more than one in 10 hotel kiosk transactions fail, either because they are incapable of making contact with the hotel’s reservation system, or, if they are able to make a link, because they generate a key to the wrong room "

Makes me wonder, why does a firm adopt a technology with out testing the stuff ? Is it just becoz other firms might adopt and gain a competitive advantage? Is it that difficult to adopt a technology in a piece meal fashion ?